Refund policy

BeauTconnect Returns, Refunds & Exchange Policy

This Policy forms part of the BeauTconnect Customer Terms and Conditions, and words defined in the Terms and Conditions carry the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

This Policy outlines the processes and terms regarding returns, refunds, and exchanges for purchases made through the BeauTconnect website or store.

1. General Terms

You may return any product within 7 (seven) days of purchase from the BeauTconnect website if:

The item is not as described.
The BeauTconnect product is defective or has a technical fault.
You have concerns about the quality of the product (the “Return Product”).

2. Exclusions from Return

A product cannot be returned if any of the following conditions apply:

The product has been physically altered.
Accidental damage has occurred.
Evidence of abuse, negligence, user tampering, or user error is found.
The product shows damage due to lightning, water, infestation, or other external factors.
The product has liquid damage, cracked screens, or visible signs of impact or physical damage.
Incorrect or incompatible components, such as power cords, chargers, or factory-fitted plugs, were used with the BeauTconnect product.
The product shows wear and tear or damage resulting from misuse or external conditions.

3. Unwanted Products and Incorrect Online Purchases

You may return an unwanted product to BeauTconnect within 7 (seven) days if:

The item is brand new, unopened, undamaged, and unused, with the original labels and stickers still attached.
A Certified Pre-Owned product is returned in its original packaging, undamaged, and in its original condition, with all seals intact (where applicable).
The product is not missing any accessories or parts.
The cancellation is made within the seven (7) day cooling-off period after responding to direct marketing.
The return is logged within 7 days of delivery or collection, and the product is returned together with the original invoice.

4. Defective Products and Returns After 7 Days

After the 7-day period, you may only return a product if it is defective in accordance with Section 56 of the Consumer Protection Act (CPA). Defective products may be returned for repair, replacement, or refund within the first 6 (six) months of purchase, subject to the CPA and BeauTconnect’s Returns Policy.

5. Product Inspections and Exchange Conditions

All returned products are subject to inspection by BeauTconnect before any repair, exchange, or refund is processed.

Once the returned device has been assessed and BeauTconnect confirms the claim, the following options may be available:

Repair: Where the fault is repairable and covered under warranty.
Exchange: BeauTconnect may offer an exchange or store credit, depending on the assessment.

Refunds are generally not offered under normal circumstances. Where appropriate, BeauTconnect may assist by reselling the device based on its market value and condition.

6. Rectification of Software Issues

If a return or refund is requested but no fault is found, or the reported issue is software-related and can be resolved, BeauTconnect will rectify the software issue and return the product in good working order.

7. Exchange Process

You may exchange a returned product for another product (the “Exchange Product”) of the same value.

If the Exchange Product is of a higher value, you must pay the price difference.
If the Exchange Product is of a lower value, BeauTconnect will refund the balance to your original method of payment.

8. Handling Fees

BeauTconnect may charge a handling fee of up to 20% if: